Refund policy

Refund Policy

All items in our store are made to order. Because each piece is produced specifically for you, we are unable to accept returns or exchanges for reasons of personal preference or change of mind.

EU Customers – Right of Withdrawal

In accordance with Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalised. As all my prints are produced individually upon order, this exemption applies.

Damaged or Defective Items

If your order arrives damaged or defective, we will make it right. Please contact us within 14 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damaged or defective item and packaging

We will offer a replacement free of charge.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery window, please contact us and we will investigate with the carrier. If the order is confirmed lost, we will arrange a replacement.

Contact

For any questions about your order, please reach out to us before leaving a review or opening a dispute — we are committed to resolving any issues promptly.